Effective Date: May 13, 2026
H&Z Home Care uses SMS (text messaging) to communicate efficiently with clients, caregivers, employees, and individuals interested in our home care services. By providing your phone number and agreeing to receive SMS messages, you consent to these Terms and Conditions. The following terms explain how we manage SMS communication and your rights related to receiving text messages.
1. SMS Consent Communication
Information (including phone numbers) collected as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes. This information is used solely to support communication related to our home care services and operations.
2. Types of SMS Communications
If you have consented to receive text messages from H&Z Home Care, you may receive messages related to:
- Caregiver scheduling and shift updates
- Appointment reminders and visit confirmations
- Client care coordination and follow-ups
- Medication or wellness check reminders
- Service inquiries and customer support
- Employee onboarding and HR-related updates
- Billing notifications and payment reminders
- Emergency notifications or important service announcements
Example Message:
“Hello, this is H&Z Home Care. This is a reminder about your upcoming home care visit scheduled for tomorrow at 10:00 AM. Reply STOP to opt out of SMS messaging at any time.”
3. Message Frequency
Message frequency may vary depending on the type of communication.
For example, you may receive up to 1–4 SMS messages per week related to scheduling, care updates, appointment reminders, or service coordination.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply depending on your mobile carrier’s pricing plan. These fees may vary if messages are sent domestically or internationally.
5. Opt-In Method
You may opt in to receive SMS messages from H&Z Home Care in the following ways:
- By submitting an online form and selecting the SMS consent checkbox
- By verbally consenting during intake or service registration
- By contacting us directly and requesting SMS communication
6. Opt-Out Method
You may opt out of receiving SMS messages at any time by:
- Replying “STOP” to any SMS message received
- Contacting us directly to request removal from our messaging list
7. Help & Support
For assistance or if you are experiencing issues:
- Reply “HELP” to any SMS message
- Or contact us directly:
📞 Phone: 916-886-6346
📧 Email: info@homecarehz.com
8. Additional Options
If you do not wish to receive SMS messages, you may simply leave the SMS consent checkbox unchecked when submitting forms on our website.
9. Standard Messaging Disclosures
- Message and data rates may apply
- You can opt out at any time by texting “STOP”
- For assistance, text “HELP” or contact us directly
- Message frequency may vary
- For more information, please review our Privacy Policy and Terms & Conditions.